At JVA Home Care, LLC, we are committed to protecting your privacy and ensuring the security of the personal information you provide to us. This Privacy Policy outlines how we collect, use, protect, and manage your information, specifically regarding phone numbers and SMS communications. We comply with all applicable local and federal data protection laws, including the California Consumer Privacy Act (CCPA).

1. Information We Collect
We collect the following personal information from our users:

Full name (first and last name)
Email address
Phone number
Location area
Zip code

This information is collected for the purpose of contacting you to schedule our services and to provide updates related to the services you have requested.

2. How We Use Your Information
The information collected is used by JVA Home Care, LLC for the following purposes:

To send you coupons and promotional offers
To send appointment reminders
To provide updates regarding the status of requested or delivered services

Message frequency may vary depending on the nature of the communication. Standard message and data rates may apply based on your carrier’s policy.

3. Data Protection
We take your data security seriously. We have implemented appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encrypted data transmissions, and restricted access to personal information to authorized personnel only.

4. User Rights
As a user, you have the following rights regarding your personal data:

Right to Access: You can request details of the personal information we hold about you.
Right to Rectification: You can request the correction of any inaccurate or incomplete information.
Right to Deletion: You can request that we delete your personal information from our systems.
Right to Restriction: You can request that we limit the processing of your personal information.
Right to Data Portability: You can request a copy of your personal information in a commonly used format.

To exercise any of these rights, please contact us using the information provided below.

5. Opt-In and Opt-Out
By providing your phone number and checking the consent box on our forms, you are opting in to receive SMS communications from JVA Home Care, LLC. These messages include, but are not limited to, coupons, appointment reminders, and service updates. If you no longer wish to receive SMS communications, you can opt out at any time by replying "STOP" to any of our text messages. Once you opt-out, we will immediately cease sending you SMS messages.

You can also request to stop receiving promotional emails by clicking the "unsubscribe" link provided in our email communications.

6. Data Sharing and Marketing Consent
We take your privacy seriously. We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS or marketing purposes. Your phone number and other personal information will only be used by JVA Home Care, LLC for the purposes outlined above and will not be shared with third parties unless required by law.

7. Contact Information
If you have any questions, concerns, or requests regarding your privacy or the handling of your personal information, please contact us at:

Email: jvahomecare@hotmail.com
Phone: (571) 308-3932

8. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you by email or through an announcement on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.